Frequently Asked Question’s

the ultimate guide to eateries in Kenya

ABOUT

Eat Out Kenya is a portal where customers and restaurant owners interact easily and effectively. Featuring restaurants and night spots in Kenya, businesses can now showcase their offerings including menus, drinks, events and allowing customers to make online orders either for pick up, delivery or making a reservation. 
Businesses have an opportunity to be visible on a platform which is frequented by many customers who are looking for food, drinks or night spots. Customers on the other hand can search for the exact cuisine or menu item they desire, order and have it delivered or picked up. The website is designed using a combination of the latest coding languages making it extremely easy to use for both businesses and customers.

RESTAURANT OWNER

By joining a hub with a high volume of visitors looking for various dining option, your restaurant stands a very good chance of visibility by potential customers looking for the exact product(s) you offer. The conversion of the potential customers into real customers is made easier by giving them an opportunity to make a booking using the reservations module which is availed to you free of charge.
Free membership will offer basic features whereas paid membership gives you a better opportunity to stand out among other competitors. Paid membership will also enable you to receive feedback from customers.
'Commission is only applicable to orders placed through our system. The commission we charge ranges from 2.5% to 5% depending on your membership package. You may withdraw your net earnings any time you wish and it will be paid out in accordance to our payout policy depending on your mode of withdrawal. Note that payouts can only be initiated on working days from 9 am to 3 pm. Our accounting office is closed during public holidays.
Absolutely yes. We have made provisions for a Menu Building tool from within your account as a restaurant owner. Feel free to use it.

CUSTOMERS

Absolutely not. Our services are offered free of charge to customers who wish to know more about a particular restaurant, order or even make a reservation.
Eat Out Kenya has no affiliation to the restaurants featured on this platform. We simply offer the restaurant a platform through which they can let you, the customer, know what they have to offer. The platform also gives the customer an opportunity to place an order or make a reservation at a restaurant of your choice. Eat out Kenya  does a thorough vetting of all restaurants before they can be featured here. We however can not guarantee the standard of service or products you receive from any of the restaurants.
Customers are at liberty to place orders directly with the Restaurants. If you however choose to use our platform to place an order, we will obviously followup with the relevant restaurant to ensure timely delivery.
Currently you can only pay via M-pesa Paybill number.